Frequently asked questions
What exactly happens when I successfully register my lease with Pensio Tenants Canada?
Pensio Tenants Pay Your Rent Program co-guarantees your lease and pays your monthly rent directly to your landlord if you have involuntarily lost your job. IF WE PAY YOUR RENT, YOU DO NOT HAVE TO PAY US BACK!
How do I qualify for the Pay Your Rent Program?
Simply complete the online Tenant Enrollment. Make sure you meet all qualifications based on the following criteria:
*No documents required at time of registration | affirmations made on registration
Must have a valid and existing residential lease with a landlord
Must be the principal tenant and guarantor of the lease and residing full-time in the unit
No default of rent exists at the time of registration
Employed full-time and eligible for government Employment Insurance regular benefits
Not subject to termination, layoff or aware of an impending strike or labor action by employees in respect of tenant’s employer
Not seasonally employed
Employment or contract is not based with an immediate member of tenant’s family
Employment or contract is not based with tenant’s landlord
You do not need to provide any supporting documents at the time of enrollment. We also have options for landlords to enroll large groups of tenants. For more information, refer to your Pay Your Rent Program Agreement and Pay Your Rent Program Summary.
How long does Pensio Tenants pay rent to my landlord?
Pensio Tenants Pay Your Rent Program will pay up to 3 months of your monthly rent directly to your landlord.
How much are the Pay Your Rent Program fees?
Please use the calculator on our website to determine your Pay Your Rent Program Fee. You will need to input your monthly rent amount to calculate how much it costs for the three months. For example, if your rent is $1,000 your monthly Pay Your Rent Program fee is $35 per month for the year.
What is the term of my Pay Your Rent Program?
The term of your Lease Co-Guarantee Agreement is 12 months subject to renewal at the end of each 12-month term.
What is the Effective Date of my Pay Your Rent Program?
The Effective Date is the later of either the date of your registration or the payment of your initial Pay Your Rent Program Fee.
What are my payment options?
There are two options:
- You can pre-pay your 12-month Pay Your Rent Program Fee at the time of enrollment, or
- You can select the option for your monthly fee to be charged to your credit card every month on the Effective Date for 12 months.
What is the cancellation policy?
You can cancel and receive a full refund of your initial payment within 30 calendar days after enrollment.
What proof of demand documents do I need to provide?
When you make a demand, make sure you have your proof of demand documents listed below ready before you start the demand process:
A copy of tenant’s lease agreement, along with contact information for tenant’s landlord
Two pieces of government identification
Record of employment;
A copy of tenant’s government Employment Insurance regular benefits, if applicable
A copy of tenant’s employment status letter confirming tenant’s full-time employment status at the time of registration
For more information, refer to your Pay Your Rent Program and Pay Your Rent Program Summary
What are the exclusions where Pensio will not pay for Job Loss?
- Tenant does not have a valid and existing lease
- Tenant voluntarily left their employment, including retirement
- Tenant is not working due to a strike or labour action against employer
- Tenant does not have a record of employment
- Tenant does not qualify for government Employment Insurance regular benefits
- Tenant was seasonally employed
- Tenant was self-employed
- Tenant was making a demand during a period of which the federal, provincial, city or municipal government have enacted stay-in-place orders, mandated business closures restricting employment, suspended evictions, suspended payment of rent, or has declared a State of Emergency
When can I submit a demand?
You need to be employed at the time of enrollment and for 60 days following enrollment before you can submit a demand. When you renew each year, the 60-day period does not apply.
For more information on the terms and conditions, please refer to the Pay Your Rent Program and the Pay Your Rent Program Summary.
Do you pay my rent directly to my landlord when my demand is approved?
Yes. Pensio Tenants pays your landlord directly. You will be asked to provide your landlord’s information when you make a demand. Make sure you have your landlord’s full contact information.
Do I have to pay Pensio Tenants back after you pay for my rent?
We have great news! The rent paid by Pensio Tenants to your landlord does not need to be paid back.
Can I quit my job and have my rent paid?
No. Our Pay Your Rent Program only applies to those who have been terminated involuntarily by their employer. For more information on when Pensio Tenants will not pay, refer to your Pay Your Rent Program and Pay Your Rent Program Summary.
What if I am self-employed?
Pensio Tenants Pay Your Rent Program does not cover self-employment.
If I cancel the program, do I still owe money to Pensio Tenants?
You can cancel your Pay Your Rent Program fee obligation by sending a notice to Pensio Tenants at firstname.lastname@example.org. When the notice is received, Pensio Tenants will cancel your Pensio Tenants Pay Your Rent Program program and you will not be obligated to pay any further monthly payments past the notice date.
If I make a Pay Your Rent Program demand in the 11th month, do you still pay my rent for the term I have chosen?
Yes. Any demand made in the 12-month period will be paid by Pay Your Rent Program. For example, if you have lost your job in the 11th month, Pensio Tenants will pay the rent to your landlord for the following 3 months, even if you do not renew.
Am I covered if there is a pandemic?
In the event the federal, provincial, city or municipal government have enacted stay-in-place orders, mandated business closures restricting employment, suspended evictions, suspended payment of rent, or has declared a State of Emergency, the involuntary Job Loss Pay Your Rent Program is not applicable during this period.
What happens if I am late paying my monthly Pay Your Rent Program fee?
Pensio Tenants will send you an electronic notice to pay your late payment. You will have 30 days to pay the arrears. You will still be covered during this period. The Pay Your Rent Program will be cancelled when you miss 2 consecutive monthly payments, or a total of 3 payments within a 6-month period. However, you can enroll into the program again, the need to be employed at the time of re-enrollment and for 30 days following will apply again. We understand that you need to manage your budget, and we want to help, not hinder, you and your family.
Who is Pensio Tenants?
This Lease Co-Guarantee is a guarantee and not an insurance policy or benefit. Pensio Tenants is a participating member of Rentalis Insurance Company Inc, (“Rentalis”), a protected Cell Captive insurance company domiciled in the United States. Pensio Tenants self-procured an indemnity in the form of a surety “performance bond” to secure Pensio Tenant’s performance to You pursuant to the Lease Co-Guarantee Agreement. Rentalis is one hundred percent reinsured by reinsurers within the Lloyd’s Market and/or Global Reinsurers rated A.M. Best A (Excellent) or better.
Who can I contact if I have more questions?
For questions or to speak with a representative, call 1-833-873-6746 or email email@example.com
What is the process to get my rent paid if I lose my job?
The process to getting your rent paid is simple and quick:
- File a demand online within 30 days from the date of involuntary job loss. To file, go to www.pensiotenants.ca, click on “Demand”, and complete a demand form. You can also email the administrator at firstname.lastname@example.org
- Provide proof of demand documents, as requested by the administer, within 90 days from involuntary job loss.
- Our administrator will review your demand form and proof of demand documents.
- After the demand is approved, the initial monthly rent will be paid directly to your landlord within 5 business days of receipt of proof of demand sufficient to the administrator.
- Subsequent monthly rents, based on your chosen Pay Your Rent Program option, will be paid to your landlord on the last day of each consecutive month.